Refund policy

Returns & Refund Policy

At Just Kicks , we are committed to providing authentic products and a great customer experience. Please review our policy carefully before placing an order.

Order Accuracy
Customers are responsible for selecting the correct size, color, and product before completing checkout. We recommend reviewing your order details carefully prior to purchase.

Returns & Exchanges
To maintain product authenticity and quality standards, we generally do not accept returns or exchanges once an order has been processed and shipped.

However, we will gladly assist in the following situations:

• If you received the wrong item
• If the item arrives damaged during shipping
• If there is a verified fulfillment error on our end

In these cases, please contact us within 48 hours of delivery with your order number and clear photos of the issue so our team can review and resolve it promptly.

Condition Requirements
Any approved return must meet the following conditions:

• Item must be unworn and unused
• All original packaging, tags, and accessories must be included
• The item must be in sellable condition

Items that show signs of wear or alteration may not qualify for review.

Shipping Costs
Shipping fees are non-refundable unless the return is due to a fulfillment error or damaged delivery.

Order Changes or Cancellations
Orders are processed quickly to ensure fast shipping. Because of this, order modifications or cancellations may not always be possible once an order has been placed.

Contact
For any questions or concerns regarding your order, please contact our support team through the Contact Us page with your order number and details.

Thank you for shopping with Just Kicks.